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‍State Specific Disclosures and Complaint Information

See below for required state disclosures. If you have a complaint regarding Latitude Payments Inc.'s money transmission activity, please first contact us first by emailing us at help@latitude.xyz. or calling our toll-free number (833) 452-8452  | Available: Monday - Friday 8am - 8pm CST/CDT (except federal holidays).

If you have any unresolved questions or complaints, or wish to contact the regulatory agency of your state directly, you may do so using the agency information available above or provided below.

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For Alaska Customers

If you have an unresolved complaint regarding Latitude Payments Inc.'s money transmission activity, please submit a formal complaint with the State of Alaska, Division of Banking & Securities.

Download the complaint form at: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf. 

Submit the completed form with supporting documents to:

Division of Banking & Securities

550 West 7th Avenue, Suite 1850

Anchorage, AK 99501

Tel: (907) 465-2521 or Toll-Free: (888) 925-2521

Email: dbsc@alaska.gov

You may submit a formal complaint by mail or email. Download the Complaint Form at: https://www.commerce.alaska.gov/web/Portals/3/pub/DBSGeneralComplaintFormupdated%202.25.21.pdf

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For Arizona Customers

If you have an unresolved complaint regarding Latitude Payments Inc.'s money transmission activity, you may contact the Arizona Department of Insurance and Financial Institutions (DIFI) at (602) 771-2800 or toll-free: (800) 544-0708.

You may also complete an Online Complaint Form at: https://difi.az.gov/file-a-complaint#financial.

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For Arkansas Customers

If you have an unresolved complaint regarding Latitude Payments Inc.'s money transmission activity, you may file it with the Arkansas Securities Department at https://securities.arkansas.gov/file-a-complaint-2/. 

You may also call them at (501) 324-9260 or email at ASDInfo@securities.arkansas.gov. 

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For Colorado Customers

Customer Notice

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT: You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY: All complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: DORA_BankingWebsite@state.co.us
Website: https://banking.colorado.gov/industry/money-transmitters

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For Connecticut Customers

If you have an unresolved complaint regarding Latitude Payments Inc.'s money transmission activity, you may file a complaint via: https://portal.ct.gov/DOB/Consumer/Consumer-Complaints/Money-Transmitter. 

Connecticut Department of Banking Consumer Credit Division
260 Constitution Plaza
Hartford, CT 06103-1800

Tel: (860) 240-8170
banking.complaints@ct.gov

Please note the following disclosures associated with virtual currency:

• WARNING: LOSSES DUE TO FRAUDULENT OR ACCIDENTAL TRANSACTIONS MAY NOT BE RECOVERABLE AND TRANSACTIONS IN VIRTUAL CURRENCY ARE IRREVERSIBLE.
• Virtual currency is not backed or insured by the government and accounts and value balances are not subject to Federal Deposit Insurance Corporation, National Credit Union Administration, or Securities Investor Protection Corporation protections.
• Some virtual currency transactions shall be deemed to be made when recorded on a public ledger, which may not be the date or time when you initiate the virtual currency transaction.
• The value of virtual currency may be derived from the continued willingness of market participants to exchange fiat currency for virtual currency, which may result in the permanent and total loss of the value of a particular virtual currency if the market for that virtual currency disappears.
• The volatility and unpredictability of the price of virtual currency relative to fiat currency may result in a significant loss over a short period of time.
• Any bond maintained by Latitude Payments Inc. for the benefit of its customers may not be sufficient to cover all losses incurred by such customers.
• Virtual currency transactions are irreversible and are used by persons seeking to defraud customers, including but not limited to a person impersonating a customer's loved one, threatening jail time, stating that a customer's identity has been stolen, insisting that a customer withdraw money from the customer's bank account and purchase cryptocurrency, or alleging a customer's personal computer has been hacked.

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For District of Columbia Customers

If you have an unresolved complaint regarding Latitude Payments Inc.'s money transmission activity, you may file it with:

District of Columbia Department of Insurance, Securities and Banking
1050 First Street, NE, Suite 801
Washington, DC 20002
Tel: (202) 727-8000
Email: disbcomplaints@dc.gov

You may complete a Complaint Form and submit it online, by email, or by mail. The Complaint Forms are available at: https://disb.dc.gov/complaints

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For Florida Customers

If you have an unresolved complaint regarding Latitude Payments Inc.'s money transmission activity, you may file it by contacting the Florida Office of Financial Regulation at:  https://flofr.gov/sitePages/FileAComplaint.htm.

To file your complaint, you will need to register electronically through Online Services. A valid email address is required.

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For Idaho Customers

If you have an unresolved complaint regarding Latitude Payments Inc.'s money transmission activity, you may file it with the Idaho Department of Finance. You can file a complaint via the web at:

https://www.finance.idaho.gov/complaints/documents/money-transmitters-complaint-form-fillable-web.pdf

You can contact the Idaho Department of Finance at 1-888-346-3378.

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For Illinois Customers

If you have an unresolved complaint regarding Latitude Payments Inc.'s money transmission activity, you may file it online at: https://idfpr.illinois.gov/admin/dfi/dficomplaint.html.

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For Indiana Customers

Latitude Payments Inc. holds a Money Transmitter License issued by the Indiana Department of Financial Institutions. This license does not cover virtual currency transactions.

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For Kansas Customers

If you have an unresolved complaint regarding Latitude Payments Inc.'s money transmission activity, you may file it online at https://www.osbckansas.gov/consumers/file-a-complaint/. 

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For Maine Customers

If you have questions or complaints with respect to any aspect of the money transmission activities conducted at Latitude Payments Inc., you may contact:

Department of Professional & Financial Regulation
Tel: (800) 332-8529 (toll-free in Maine) or (207) 624-8527
Hearing Impaired: Maine Relay 711

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For Maryland Customers

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Latitude Payments Inc. (NMLS ID 2701060) at:

Maryland Commissioner of Financial Regulation
500 North Calvert Street, Suite 402
Baltimore, MD 21202
Tel: (888) 784-0136 (toll-free)

Additional information about Latitude Payments Inc. may be obtained at www.nmlsconsumeraccess.org.

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For Mississippi Customers

If you have an unresolved complaint regarding Latitude Payments Inc.'s money transmission activity, you may file it with online at https://dbcf.ms.gov/complaintform.

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For New Mexico Customers

If you have an unresolved complaint regarding Latitude Payments Inc.'s money transmission activity, you may file it with online at https://www.rld.nm.gov/financial-institutions/file-a-complaint/. 

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For North Dakota Customers

If you have questions or complaints with respect to any aspect of the money transmission activities conducted at Latitude Payments Inc., you may contact the North Dakota Department of Financial Institutions at (701)-328-9933.

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For Tennessee Customers

Please note that this license and the required surety bond do not cover the transmission of virtual currency. Latitude Payments Inc. is licensed by the Tennessee Department of Financial Institutions as a money transmitter. The Tennessee Department of Financial Institutions does not regulate virtual currency. 

To verify a licensed Tennessee Money Transmitter, please visit the NMLS Consumer Access website at www.nmlsconsumeraccess.org. 

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For Texas Customers

You can cancel the transaction for a full refund within 30 minutes of initiation unless the funds have been deposited. Any consumer wishing to file a complaint against Latitude Payments Inc. should contact the Texas Department of Banking through one of the means indicated below:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705
Tel: (877) 276-5554
www.dob.texas.gov
https://www.consumerfinance.gov/complaint/

Consumer Financial Protection Bureau
855-411-2372 / 855-729-2372 (TTY/TDD)

‍For Virginia Customers

Latitude Payments Inc. is licensed by the Virginia State Corporation Commission as a money transmitter, but such license does not cover the transmission of virtual currency (Bitcoin).

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